Give your chat window a custom look
Change the look of your chat window by adding your company logo and choosing custom colors.
1
For customers
Chat always available for your clients
Customers can start a conversation anytime when surfing your website.
Installing LiveChat on multiple sites will get you in touch with even more customers.
Engage customers on your website
Make the first step towards a conversation by inviting customers to chat. Greetings sent automatically to customers will let them know that you are available and ready to help.
Get graded by customers and use that feedback to get better
A grade from each chat will show you which aspects of your customer service need improving.
Earn praise through awesome service
Customers amazed by the quality of your support can spread the love on their social media channels using the ‘share’ buttons in your chat window.
2
For agents
Focus on speed of response
Colors of customer circles will tell you which client requires your attention.
Solve customer cases quickly and efficiently
Use built-in tools to provide a swift service. See what customers are typing in before they send it and answer common questions quickly with pre-made responses.
Scroll up to see the history of previous chats
You can easily access previous chats by scrolling up during a chat. This will provide the context necessary to resolve customer cases.
Make tickets the first step towards 24/7 support
Customers will be able to contact you through tickets even if your chat is not available. You will respond to all the questions as soon as you get back online.
Use LiveChat with tools you already know for added value
Add customers to your CRM straight from chat using a number of integration options. Easily connect other tools with ready-made integrations.
3
For managers
The state of your
customer service at a glance
Get a clear picture of your support through the collection of the most important statistics from the last 7 days.
Build and easily manage
your support team
Create new agent accounts, give agents specific tasks and set their working hours.
Work with agents
to improve chat quality
Check on the quality of service provided by your agents using the performance statistics. Gauge their work and train them in real chat environment using chat supervision option.
Get a clear look at your efficiency
Use the detailed reports to measure your customer service improvement and efficiency.
